Return Process

Return Process

Returning a Product to Razor Motor

We want you to be completely satisfied with your shopping experience at Razor Motor. When you need to return a product to us, please follow the easy steps listed below to make sure your return is handled promptly and efficiently.

Your Option

Most products can be returned for either a Refund or for a Replacement of the same item. Any return for a refund may be subject to a 30% restocking fee. This fee may be waived for the following reasons:

  • Carrier damage
  • Defective product
  • Product does not match advertising
  • Received incorrect product
  • Product was an extra item not ordered

The RMA Process – Four Easy Steps

  1. Create an RMA for your item

Your product needs to be returned with an RMA (Return Merchandise Authorization) number so we can identify it. You can create an RMA online ,or request one from Customer Service.

  1. Send the product to Razor Motor.

Once your RMA is issued, you can pack the defective items in its original packaging and send it to:
Razor Motor Returns
ATTN: [Your RMA Number]
12-03A 8th Avenue , Kampung Lapan , 75200 Melaka .

We recommend to use shipping agent that provide tracking to ensure that your return arrives into our warehouse and signed by our agent.

  1. Your RMA is Received and Approved

You’ll receive an email once your shipment is received at our warehouse.

You’ll receive another email once your package has been opened and your RMA has been reviewed & approved. It usually takes 2-5 business days from the time we receive your shipment to review and approve your RMA.

RMA Resolution

If you requested a Replacement, a new order will be generated once your RMA is approved. You’ll receive standard email updates for the replacement order, just as you would for a newly placed Motor-Centaur order.

If you requested a Refund, a credit memo will be generated once your RMA is approved. You can expect the refund amount to be credited to your original payment method 3-5 business days later. The turnaround time for Refunds often depends on your bank’s policies for making the funds available to you.

The overall turnaround time for a return is about 5-8 business days from the time we receive the shipment (That is, 2-5 business days for RMA processing and 2-3 business days to expedite your refund or replacement).

Caution:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

If you are shipping an item over RM75 , you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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